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Kent Connected


At Kent Connected, we’re committed to protecting and respecting your privacy.

We keep this privacy notice under regular review and was last updated on 14.11.22

We aim to provide you with the highest quality service whilst you are accessing our services. To do this, we must keep records about you and the services we provide for you. We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing.

We will:

  • only collect personal data for specified purposes
  • explain why we are collecting personal data
  • where necessary, seek consent relating to the use of personal data
  • retain personal data securely and
  • only hold personal data for a specified amount of time after which it will be deleted.

If you have any questions regarding this policy or our privacy practices then please contact us:
by email:
in writing: Kent Connected, Kent County Council, Highways and Transportation, Road Safety and Active Travel , 1st Floor Invicta House, Maidstone, Kent, ME14 1XX.
or by telephone: 03000 418181 (ask for Road Safety and Active Travel)

We may change our privacy notices from time to time, so please check the Kent Connected website ( occasionally to ensure that you’re happy with any changes.

Who are we?

Kent Connected is a service within and part of Kent County Council.  Kent County Council is the data controller and is responsible for the security of the data that you provide and for overall compliance with data protection legislation. When we do so we are regulated under the United Kingdom General Data Protection Regulation (‘UK GDPR’) and the Data Protection Act 2018.  We are responsible as ‘controller’ of that personal information. Our Data Protection Officer is Benjamin Watts.

How do we collect information from you?

We obtain information about you when you contact us or access any of our products and services. This will usually be through a contact with us either:

  • digitally by email
  • as a hard copy sent to us through the post or passed to one of our staff in person.

Cookies and tracking data

As part of enhancing your experience on our website (, we have installed a few tracking facilities that give us insight into how you use our website, what is popular, what is not, and how people move through the pages on our site.

We have installed a system on our website that allows you to opt out of specific cookies on our website being stored about you. This should not change any of your experience on our website, and in fact, you can change these settings in any way at any time.

You can access more information about the individual cookies used on our site and update your preferences using the following button:

You may also see a popup appear the first time you browse our website on any new device or computer to request your permission to store tracking information about you.

What information do we collect?

In the course of responding to an enquiry from you regarding any reported bugs, crash reports, issues, or suggestions for improvements to our Kent Connected app or website we collect the following personal information when you provide it to us:

  • Your contact details e.g. name and email address.

Kent Connected website

When you use our website ( we may also collect digital information about you such as your IP address and your browsing use of our website. This is to gather insight into how you use our website to enable us to make it easier and better for you in future to find what you need, and to report statistical details to our funders.

How is your information used?

We may use your information to:

  • notify you of changes to our services
  • monitor and improve our services.
  • fix any issues or bugs with the KentConnected app or website

How long will we hold your information?

We will keep your contact details for the length of time it takes for us to investigate and then respond to you in relation to your enquiry, issue or suggestion for improvement to the app or website. Once we have responded to you, we will then delete your personal information keeping the non-personal information (regarding your enquiry, issue or suggestion for an improvement) for use in any future improvements or changes to our app or website.

Who has access to your information?

We will not share any of your personal information with any other third-party providers. We may share though some non-personal information regarding your enquiry, issue or suggestion for improvement to our website or app with our third-party providers.

We will share personal information with law enforcement or other authorities if required by applicable law or in connection with legal proceedings.

We will share personal information with our legal and professional advisers in the event of a dispute, complaint or claim.  We rely on Article 9(2)(f) where the processing of special category data is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.

No personal information will be transferred outside of the UK.


How you can access and update your information

The accuracy of your information is important to us. If you would like us to update, amend or delete the information that we hold about you, then please contact us:
by email:
in writing: Kent Connected, Kent County Council, Highways and Transportation, Road Safety and Active Travel Team, 1st Floor Invicta House, Maidstone, Kent, ME14 1XX.
or by telephone: 03000 418181 (ask for Transport Innovations).

Your Rights

Under the UK GDPR you have rights which you can exercise free of charge which that allow you to:

  • know what we are doing with your information and why we are doing it
  • ask to see what information we hold about you
  • ask us to correct any mistakes in the information we hold about you
  • object to direct marketing
  • make a complaint to the Information Commissioners Office.

Depending on our reason for using your information you may also be entitled to:

  • Ask us to delete information we hold about you
  • Have your information transferred electronically to yourself or to another organisation
  • Object to decisions being made that significantly affect you
  • Object to how we are using your information
  • Stop us using your information in certain ways

We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties.

For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioners Office (ICO) on individuals’ rights under the United Kingdom General Data Protection Regulation.

If you would like to exercise a right, please contact the Information Resilience and Transparency Team at

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Who to Contact

Please contact the Information Resilience and Transparency Team at to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.

You can contact our Data Protection Officer, Benjamin Watts, at

The United Kingdom General Data Protection Regulation also gives you right to lodge a complaint with the UK is the Information Commissioner who may be contacted at or telephone 03031 231113.

For further information visit

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