Skip to main content
Kent Connected

Accessibility statement

This accessibility statement applies to Kent Connected, run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, remember to contact us.

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Website Design

Throughout the website there are issues with colour contrast between the colour of text and background colour meeting the minimum requirement of 4.5:1. This is not compliant with WCAG guideline 1.4.3.

We will correct these links over time as we review each page.

On one page, when magnification is increased to 200 and 400%, most of the page is inaccessible.

This issue is not compliant with WCAG guideline 1.4.10 and WCAG guideline 1.4.4.

We are working to correct this issue.

When the magnification is increased above 175%, it is possible to tab through all options in the menu without opening it. This is not compliant with WCAG guideline 2.1.1 and WCAG guideline 1.4.10.

We are working to correct this issue.

When using a screen reader or removing CSS, it is possible to find an input field labelled “Email” with a comment underneath that cannot be accessed when CSS is enabled. This is not compliant with WCAG guideline 1.3.2.

We are working to correct this issue.

When text spacing is increased, options within the menu can overlap with text within the main content of the page, making it difficult to read. This is not compliant with WCAG guideline 1.4.12.

We are working to correct this issue.

Images, Video and Media

Moving graphics to demonstrate the type of transportation cannot be paused, hidden or stopped. This is not compliant with WCAG guideline 2.2.2.

We are working to fix this issue.

Some images on the website have non-descriptive alt text and other images do not have alt text. This is not compliant with WCAG guideline 1.1.1.

We will correct insufficient alt-text over time as we review each page.

Forms

There are some focus indicators that are not clearly visible because they do not meet colour contrast requirements. This is not compliant with WCAG guideline 1.4.11 and WCAG guideline 2.4.7.

We are working to correct this issue.

Web Languages

There are search button icons that have no accessible text for screen readers. This is not compliant with WCAG guideline 4.1.2.

We are working to correct this issue.

There are multiple instances of duplicate ID attributes within the HTML. This is not compliant with WCAG guideline 4.1.1.

We will correct these IDs over time as we review each page.

On one page, the <iframe> HTML element containing a video does not have a title or ARIA-label attribute. This is not compliant with WCAG guideline 2.4.1 and WCAG guideline 4.1.2.

We are working to correct this issue.

There are instances of drop-down menus for filtering events that do not have HTML labels. This is not compliant with WCAG guideline 1.3.1 and WCAG guideline 4.1.2.

We will correct these drop-down menus over time as we review each page.

There are links contained in a list that is not formatted correctly within the HTML. This is not compliant with WCAG guideline 1.3.1.

We are working to correct this issue.

Keyboard Access

The “More” option drop down menu remains open after being tabbed through for multiple elements, making it difficult to see which element is currently receiving focus. This is not compliant with WCAG guideline 2.1.1.

We are working to correct this issue.

Kent Connected and Kent County Council logos in the header and footer of all pages is not keyboard accessible. This is not compliant with WCAG guideline 2.1.1.

We are working to correct this issue.

Location icons within text boxes for planning journeys cannot be reached with a keyboard exclusively. This is not compliant with WCAG guideline 2.1.1.

We are working to correct this issue.

Quiz options and confirm answer buttons cannot be reached using a keyboard exclusively. This is not compliant with WCAG guideline 2.1.1.

We are working to correct this issue.

There is an illogical tab order when reflow is increased to above 175%, the close button for the menu is higher in the tab order, making it difficult to close the menu. This is not compliant with WCAG guideline 2.1.1.

We are working to correct this issue.

Interactive Element

Most links can only be visually understood from the use of the colour blue. This is not compliant with WCAG guideline 1.4.1.

We will correct these links over time as we review each page.

The “Interactive Map” page has interactive Google Maps integrated. The “Terrain” options can be focused on when the search menu is overlapping the content. This is not compliant with WCAG guideline 1.3.1, WCAG guideline 1.3.2, WCAG guideline 2.1.1, WCAG guideline 2.4.7 and WCAG guideline 4.1.2.

Some links’ purposes are not clear from the link text given. This is not compliant with WCAG guideline 2.4.4.

We will correct these links over time as we review each page.

There is not a clear focus indicator on elements within the cookie banner or “Privacy Preferences” window. This is not compliant with WCAG guideline 2.4.3 and WCAG guideline 2.4.7.

We are working to correct this issue.

All quizzes the text for the buttons is shifted to the left, making it difficult to read. This is not compliant with WCAG guideline 4.1.2.

We are working to correct this issue.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.

Documents and PDFs

The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they’re not essential to providing our services.

We will be ensuring that any newly published content is accessible and are working to either fix accessibility issues with existing documents that have been published since 23rd September 2018 or provide an accessible alternative.

Online Maps

The accessibility regulations do not require us to fix online maps provided there is an accessible alternative.

Our website uses online maps and where there is a map, the information being displayed is provided in an alternative format on the same web page.

Videos

The accessibility regulations do not apply to video content published before 23rd September 2020.

All video content published from 23rd September 2020 will meet accessibility requirements and we are working to make older video content accessible where possible.

Third-Party Content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

  • Links to non-KCC websites
  • Content/functionality on our website
  • Content hosted on other websites, such as social media sites.

Some of our 3rd party partners publish their own accessibility statements:

Preparation of this accessibility statement

This statement was prepared on January 28, 2022. It was last reviewed on January 28, 2022.

This website was last tested on November 26, 2021. The test was carried out by Kent County Council.

Tired of Traffic?

Why sit in traffic when there are smarter ways to get to work?

Journey Planner

Going somewhere? Compare the smartest ways to get from A to B